You always have a 14-day full right of return when you shop with us. You are allowed to change your mind. The withdrawal period runs from the day you receive the item. Always keep the original packaging until you have decided to keep the product. If you want to cancel your purchase, you are responsible for the shipping cost. To be eligible for a return, the item must be in the same condition as when you received it, unused, with tags and in the original packaging. You must also have the receipt or proof of purchase.
To start a return, you can contact us at post@frumagnolia.no. Please note that returns must be sent to the following address: [Niels Carlsens gate 4, 1440 Drøbak]
If the return is accepted, we will send instructions on how and where to send the package. Items sent back to us without a return request first will not be accepted.
Are there any purchases without a right of withdrawal?
We are unfortunately unable to accept returns on sale or discounted items
How much does the shipping cost?
We have a flat shipping fee of 99,- and free shipping on orders over 1500,- Most orders are on their way to you within 1–3 days from ordering. You also have the option to choose a different delivery address than your home address. Always check the items when you receive them.
we currently only deliver to Norway, but contact us by email (Post@frumagnolia.no) and we can see if it is possible to arrange
If items are damaged during transport this must be reported to the delivery point the same day the item is received. Packages that, against expectations, are not collected and are therefore returned to us will be charged for the costs this incurs. Up to 500,-
